FAQ

Most Frequently Asked Questions

It includes all the essential Umrah services: round-trip transportation, accommodation in hotels near the Haram, catering (depending on the selected package), as well as guidance and follow-up services.

Are the visa fees included in the prices?

Yes, all our package prices include the issuance of the Umrah visa with all related procedures, unless stated otherwise clearly.

How can I make the payment?

You can pay in cash at the office, via bank transfer, or using the approved electronic payment methods.

What are the registration requirements?

A copy of a valid passport (at least 6 months).

Vaccination certificate according to health requirements.

Payment of the booking fees.

Can I choose the hotel or package that suits me?

Yes, we offer several packages (Economy – Premium – VIP) with the option to choose the hotel according to your preference and budget.

Is there a guide accompanying each group?

Yes, we provide experienced supervisors who accompany pilgrims from departure until return to ensure their comfort and safety.

How can I apply for Umrah through Bab Al-Salam Campaign?

Requirements for obtaining an Umrah visa

You must have a valid passport for no less than 6 months.
You must have a valid residence permit for no less than 3 months.

Required Documents for Application

Provide the original passport along with a colored copy.
Provide a colored copy of the ID card (both sides on one page).
Pay the fees in advance.

Fees and Refund Policy

An Umrah application form will be prepared, and you will be asked by the staff to sign it along with the contract. Once the contract is signed, the application is sent to the agent in Saudi Arabia, and the fees are paid, the pilgrim will not be able to refund the amount paid, as the costs for accommodation, transportation, fees, and service packages will have already been covered.
A specific date will be set, and the program will be built accordingly. The campaign will not be able to change or modify the date. In case you do not travel on that date, you will lose all services, including accommodation, transportation, Umrah booking, and Tawaf.

Guidance and Training

Bab Al-Salam Umrah Campaign is keen to provide a suitable environment that enables pilgrims to perform their rituals in accordance with Islamic jurisprudence, while creating a spiritual atmosphere that encourages them to make the most of this blessed journey by reviving values, correcting doctrinal understanding, and strengthening social bonds among its pilgrims through a set of advanced methods and tools. The campaign organizes daily lectures covering various jurisprudential and doctrinal matters related to Umrah.

The purpose of Umrah is to deepen the relationship with Allah through His remembrance, as Allah Almighty said: “So whoever performs ‘Umrah [during the Hajj months] followed by Hajj [offers] whatever offering is easy [for him]” (Qur’an). To achieve this, Bab Al-Salam Campaign has prepared a comprehensive program supervised by the Religious Guidance Committee. The campaign also hosts a number of scholars and preachers, in addition to having a religious guide accompany the group throughout the journey to answer pilgrims’ questions.

Since some pilgrims may miss certain lectures or may have questions regarding specific issues related to Umrah, the campaign ensures regular meetings with the pilgrims to address and discuss these inquiries.

Do you need further assistance?

Do not hesitate to contact us for further assistance.

With over 15 years of experience, Bab Al-Salam Umrah Campaign offers more than travel — a spiritual journey filled with peace and tranquility.

FAQ